WELCOME TO PROBE IT FOOD SAFETY SUPPORT!

Please submit a ticket for the fastest customer support solution.
Support Hours:
MONDAY – FRIDAY     9:00AM – 5:00PM (EST)
(EXCLUDING HOLIDAYS)

Exam Access Technical Support

  • Troubleshooting password issues
  • Log in issues to the online course/exam
  • Need help to login and start the course/exam
  • Any other questions or inquiries regarding Food Safety Online products and services
  • Our FAQ page is available for help outside of regular business hours
Please note that support emails are answered in the order they are received. We respond to supported issues and questions as soon as possible but response times will vary given ticket volumes. You can anticipate a response from us after 1 business day.






(Be as specific as possible in describing the issue. Don’t anticipate us knowing the issue with a one liner)

Please answer questions below to assist us in troubleshooting!

  1. Did you test your MIC and Webcam? (If not please go here= https://www.onlinemictest.com/webcam-test/)
    YesNo
  2. Are you using a Desktop or Laptop? (*Exams are not supported on Tablets/Ipads/)
    YesNo
  3. Are you using Chrome or Firefox (*Exams are not supported on Safari and IE browsers)
    YesNo