FAQs 2019-02-15T18:33:30+00:00

Welcome to Our Customer Support Centre!

BILLING/SALES

  • Buying and purchasing problems
  • Missing or lost receipts inquires
  • Worries concerning your payment
MONDAY – FRIDAY
9:00 AM – 5:00 PM (EST)
1-866-293-6222
416-662-3003
info@foodsafetyonline.ca
info@probeit.ca

CUSTOMER SUPPORT

  • Troubleshooting password issues
  • Log in issues to the online course/exam
  • Need help to login and start the course/exam
  • Any other questions or inquiries regarding Food Safety Online products and services
  • Our FAQ page is available for help outside of regular business hours
MONDAY – SATURDAY (EXCLUDING HOLIDAYS)

9:00AM – 5:00PM (EST)
Please submit a ticket for the fastest customer support solution.

SUBMIT A TICKET

WHY DON’T YOU OFFER TECHNICAL PHONE SUPPORT?

We removed technical phone support so we can maintain our pricing structure as one of the lowest cost routes. If we were to provide phone support to you, our prices would dramatically increase to cover the resource required in order to undertake this effectively.   We also truly believe email support provides better and faster results. 

FAQs

Are your courses nationally accredited? 2018-07-20T21:42:26+00:00

Probe It Food Safety is nationally accredited. We have issued Food Safety certificate in every province in Canada. Meaning our certificates are accepted and recognized by all health units across Canada.

Is online training an approved way to earn my food handlers certification? 2017-12-14T15:22:06+00:00

Yes, our food handler online training is approved and a more effective way of learning. Probe it Food Safety has certified tens of thousands of customers online.

Do I need in class training? 2017-12-14T15:24:16+00:00

No, you do not need in class training. You can become a certified food handler completely online.

How long do I have to complete my course? 2017-12-14T15:26:08+00:00

Our food safety courses are self-paced. You will have 30 days to complete the course and exam. If you fail to complete the course and exam within this period, your registration will be cancelled and you will need pay to start again.

How do I schedule my online exam? 2017-12-14T15:28:23+00:00

You do not need to manually schedule the online exam. It is automatically scheduled for you once you purchase the course.

Do I have to complete the course and exam in one sitting? 2017-12-14T15:46:56+00:00

No, you can stop and start as many times as you like. Your course will be saved automatically from where you stopped and when you resume, it will continue from that same point. You also have the option to continue from the beginning if you like.

Do I need a working webcam and mic to take the online exam? 2017-12-14T15:49:11+00:00

Yes, you need a working webcam and microphone to complete the food handler exam. The exam will not start if a working webcam or microphone is not detected.

When will my employees get access to the course and exam? 2018-08-16T08:38:54+00:00

Immediately upon you sending us the employee information

When do I get my certificate? 2017-12-14T15:50:56+00:00

Upon successfully passing the exam, a wall size certificate will be emailed to you within 4 hours during business hours. It will take 24 hours after business hours.

How do I schedule the exam for my employee? 2018-08-16T08:38:40+00:00

You don’t, it is done automatically. The exam will be available 24/7, on demand, anytime.

What happens if a student is suspected or caught cheating on the online exam? 2017-12-14T15:53:46+00:00

We will be informed of any possible exam violations via our online exam proctor team. In that case, we will review your exam to make sure that there was no cheating. Please note that no certificate will be issued if cheating is identified during final review and no refund will be issued.

What if I don’t use all my licenses? For example: I purchase 10, and only use 5? 2018-08-16T07:35:39+00:00

No problem, you will have up to one (1) year from the date of purchase to use the user license. Our internal licensing module will handle that for you.

What if my employees do not login to the course? 2018-08-16T07:35:57+00:00

No problem, we will credit their account towards another user.

What is your refund policy for online courses and exams? 2017-12-14T15:54:57+00:00

Please read our Refund Policy here https://www.probeit.ca/our-refund-policy/

Are your courses nationally accredited? 2018-03-21T15:08:23+00:00

Probe It Food Safety is nationally accredited. We have issued Food Safety certificate in every province in Canada.

What if I don’t pass the Exam? 2018-05-07T02:09:23+00:00

No problem, you can take the exam 3 times for FREE! Your exam will be rescheduled within 24 hours.

Is online training an approved way to earn my food handlers certification? 2018-03-21T15:08:53+00:00

Yes, our food handler online training is approved and a more effective way of learning. Probe it Food Safety has certified tens of thousands of customers online.

Do I need in class training? 2018-03-21T15:09:22+00:00

No, you do not need in class training. You can become a certified food handler completely online.

What happens if a student is suspected of cheating on the online exam? 2018-05-07T02:10:54+00:00

We have the ability to monitor and control the online exam at all times, including pausing and terminating the exam. The online live proctor will give a warning if any signs or indications of cheating are suspected. If the signs persist, the exam will be terminated which results in immediate failure. The student may be granted a retest in very particular circumstances. However, this will be at their own expense.

How do I schedule my online exam? 2018-03-21T15:10:19+00:00

You do not need to manually schedule the online exam. It is automatically scheduled for you once you purchase the course.

What if I don’t have a webcam? 2018-03-21T15:10:47+00:00

The final exam portion must be completed on a laptop or desktop with a working webcam and microphone. You will be connected to your proctor through webcam.

Why do I need a photo ID? 2018-03-21T15:11:18+00:00

The proctor will need to confirm that your identity matches the info provided during registration.